This was my first experience of making an online purchase actually. I was really worried about making a buy without actually seeing what I get. I was very suspicious about all that process. But I was attracted by the pricing. Moreover, the customer service guy that helped me choose the right battery was really patient and polite. So I plucked up my courage and decided to give it a try. Finally I received a very good battery that perfectly fitted my Dell. Shipping was fast. I can say for sure that my first online shopping experience was not my last one.Peter Jacobson